At Subzeroshop, we stand behind our products. If you’re not fully satisfied, you may request a return within ​​30 days of delivery​​.

​​1. Return Eligibility​​

To qualify for a refund or exchange:

  • The item must be ​​unused, undamaged​​, and in its original packaging.
  • Include the ​​order number​​ and reason for return.
  • Tags and protective seals must remain intact.

Not eligible: Opened or used products (unless defective).

2. How to Initiate a Return​​

  1. ​​Contact Us​​: Email ​​contact@subzeroshop.com​​ with your order number and reason for return.
  2. ​​Approval​​: We’ll review your request within 1-2 business days and provide return instructions.
  3. ​​Ship Back​​: Use the prepaid label (for defects) or your own shipping method (for preference returns).

​​Return Address​​: 1570 17th Street Suite 1308, Denver, CO 80202, United States

3. Return Shipping Costs​​

  • ​​Defective Products​​: We cover return shipping. A prepaid label will be emailed upon approval.
  • ​​Change of Mind​​: You pay return shipping. We recommend using a trackable service.

No restocking fees apply.

4. Refund Process​​

  • ​​Timing​​: Refunds are processed within 1-2 business days after we receive and inspect your return.
  • ​​Method​​: Funds are returned to your original payment method. Note: Banks may take 3-5 business days to post the refund.
  • ​​Delays​​: Contact us at ​contact@subzeroshop.com​​ if your refund hasn’t posted after 7 business days.

5. Exchanges​​

For a different product:

  1. Return the original item for a refund.
  2. Place a new order on our website.

6. Order Cancellations​​

If we cancel your order due to stock issues or errors, a full refund will be issued immediately.

7. Defective or Damaged Items​​

  • Contact us within ​​7 days of delivery​​.
  • We’ll resolve the issue via repair, replacement, or refund.

8. Contact Us​​

For questions about returns:

  • ​​Email​​: contact@subzeroshop.com

Updated on 6th, May, 2025